INFORMATION COLLECTIONSilverland Bakery is the sole owner of the information collected on silverlandbakery.com. Silverland Bakery collects information from our users at several different points on our Web site. ORDERWe request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user. INFORMATION USE PROFILEWe store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the user’s personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties. COOKIESA cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. Click here for more information on cookies. Cookies are used for the shopping cart. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to place orders through our shopping cart. LOG FILESLike most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. Communications from the Site Special Offers and Updates Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections. Customer Service We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes. SHARING LEGAL DISCLAIMERThough we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site. THIRD PARTY INTERMEDIARIESWe use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Business Transitions In the event Silverland Bakery goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section. CHOICE / OPT-OUTUsers who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by contacting us at 708-488-0800 or info@silverlandbakery.com to opt-out. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party. |
LINKSThis Web site contains links to other sites. Please be aware that we, Silverland Bakery, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. SURVEYSFrom time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes. TELL-A-FRIENDIf a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Silverland Bakery will automatically send the friend a one-time email inviting them to visit the site. Silverland Bakery stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Silverland Bakery at info@silverlandbakery.com to request the removal of this information from our database. SECURITYThis Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. To learn more about SSL, follow this link: http://www.webopedia.com/TERM/S/SSL.html. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. If users have any questions about the security at our Web site, users can send an email to info@silverlandbakery.com SUPPLEMENTATION OF INFORMATIONIn order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources. ENHANCEMENT OF MARKETING PROFILEWe purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in. We use this information to enhance or overlay the ‘profile’ of individual users. This aggregate marketing data is therefore tied to the users’ personally identifiable information. See also the “Profile.” NOTIFICATION OF CHANGESIf we decide to change our privacy policy, we will post those changes to this privacy statement. This privacy policy may change without notification. Please check back here regularly. We will use information in accordance with the privacy policy under which the information was collected. CONTACT INFORMATIONIf users have any questions or suggestions regarding our privacy policy, please contact us at: Phone: 708-488-0800 Fax: 708-488-0894, email: info@silverlandbakery.com, or mail a letter to: Athena’s Silverland Bakery 439 Des Plaines Ave Forest Park, IL 60130 |
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